Blaze will not sync to Phone or Computer

[ameliafraser]

I have just taken my daughter's Fitbit Blaze as I purchased her the new Fitbit Versa.

Downloaded app onto my phone and laptop and was syncing to both with no issues at first.

5 days later and I just cannot get it to sync on phone or laptop.  This is frustrating me as I'm enjoying using the Blaze to keep track of my steps and combined with Myfitnesspal for weight and food tracking.

Is there anything I can do?  I've already tried deleting app, restarting phone, turned off/on Bluetooth and also switched off the Blaze.  

What other options do I have?

Thanks in advance, Amelia

[FerdinandFitbit]

Hey there @ameliafraser. I'm glad to see you in the Fitbit Community Forums! 🙂

I'm sorry you're having problems getting your Blaze to connect to your phone or your computer. I'll be happy to help you out with this!

The first thing that you need to check is that your phone is a compatible device for syncing with your Fitbit Blaze so I'd like to know what phone you're using. For this please take a look at the list of compatible devices here.

If you're using your computer, be sure that you're using the Windows 10 Fitbit app that you can download from the app store and make sure that your computer has built in Bluetooth to sync with your Blaze, otherwise, you will not be able to sync through your computer unless you have a Fitbit Dongle or use your charging cradle connected to your computer for it to sync while it's charging.

After you've checked that your phone is compatible, you can try to give your Blaze a restart. You can easily do this by pressing the left and lower right buttons for 10-12 seconds. This will make your tracker to reboot. After that, try to set up your tracker as a new device to your phone.

For this, go to the Account section at the top right corner on the Fitbit app and select the option that says "Set up a new device". Follow the on-screen instructions and once you're done, your tracker should be syncing without a problem.

Hope this helps and please let me know if you need more help with this!