help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Blaze will not turn on

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎05-01-2018 19:06 - last edited on ‎05-03-2018 12:50 by Moderator Alum

‎05-01-2018 19:06 - last edited on ‎05-03-2018 12:50 by Moderator Alum

While out for a run, my Blaze began vibrating and continued for approximately 3-5 minutes.  At this point it shut down and when I returned home I placed it in cradle for charging.  It buzzed, went blank again and now I can get no response at all.  I have tried restart and reboot as suggested on other boards and nothing.  Not sure if the problem is with the Blaze or the charging unit.

 

Moderator edit: Updated subject for clarity

Best Answer
0 Votes
1 REPLY 1

‎05-03-2018 12:49

‎05-03-2018 12:49

Hi there @MaryJT! 🙂 Welcome to the Community Forums and I'm sorry to hear that your Blaze will not respond at all 😕

 

Thanks a lot for what you've tried to get it back on. Since the restart and putting it to charge has not made a difference, I've gone ahead and escalated your case to the Support Team and they will be taking a look and hopefully will get you back on track soon.

 

Please keep an eye on your inbox for further instructions and if you need more help, please let me know!

Ferdin | Community Moderator, Fitbit

Help others by giving votes and marking helpful solutions as Accepted

Best Answer
0 Votes