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Blaze will not turn on

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‎08-07-2018 13:05 - last edited on ‎08-08-2018 06:23 by Moderator Alum

‎08-07-2018 13:05 - last edited on ‎08-08-2018 06:23 by Moderator Alum

My Blaze was sitting for about a week and when I went to take it out of the charging case the screen goes black and will not turn on. In the charging case it lights up. Anyone else have this issue? What did you have to do to resolve it?

 

 

Moderator edit: subject for clarity

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‎08-08-2018 06:24 - last edited on ‎10-21-2025 11:16 by Fitbit Moderator

‎08-08-2018 06:24 - last edited on ‎10-21-2025 11:16 by Fitbit Moderator

Hey @ann.mitch, it's great to welcome you.

I would like to know if you have tried to restart your Blaze? If you haven't, I recommend restarting it by doing the following:

  1. Press and hold the back (left) and bottom buttons until you see the Fitbit logo on the screen. This should take less than 10 seconds.
  2. Let go of the buttons.

I hope this helps, let me know the outcome. Robot Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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