help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Blaze willnot hold a charge

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎08-03-2019 11:32

‎08-03-2019 11:32

my Fitbit blaze stopped holding a charge about a week ago. I have shutdown the device several times, updated the device, etc and still no luck. What am I missing here? It appears several other users are experiencing the same issue. I use an iPhone to sync the device.

Best Answer
0 Votes
7 REPLIES 7

‎08-05-2019 03:31

‎08-05-2019 03:31

I don't think you're missing anything......  There are too many posts with this issue.

Best Answer
0 Votes

‎08-05-2019 05:10

‎08-05-2019 05:10

My Blaze has also stopped holding a charge. It would last on average 6 days between charges, then around the beginning of July something just tanked and now it only holds a charge about 4 hours. Hasn't gotten wet or experienced any physical damage. I even replaced the battery (which does require soldering), and still only lasts about 4 hours. Reset it, unpaired, checked firmware but nothing seems to help. Currently running firmware version 17.8.402.1. My Blaze is just over 2 years old, so out of warranty. After speaking with Fitbit, was offered a discount on a new one. 

Best Answer
0 Votes

‎08-05-2019 07:51

‎08-05-2019 07:51

Mine does the same.  This just started for me too. I have tried everything with no luck. Yes they may offer a discount but I think  the latest software updates are the main issue.  I believe they are trying to phase out this model since it's no longer available. 

Best Answer
0 Votes

‎08-05-2019 12:41

‎08-05-2019 12:41

Mine started a while ago, and it is over 2 years old too. I was attributing it to battery longevity, but based on other posts here now I wonder. The degradation did come on pretty fast. I was about to try replacing the battery myself (handy with a soldering iron), but after the last post, I dont think I am going to do that now. SMH

Best Answer
0 Votes

‎08-05-2019 13:15

In response to MacD3inCBUS

‎08-05-2019 13:15

I wouldn't.  It sounds more like a software update issueSent from my Verizon, Samsung Galaxy smartphone
Best Answer
0 Votes

‎08-05-2019 15:19

In response to MacD3inCBUS

‎08-05-2019 15:19

I am starting to wonder if it was the new product effect like when apple makes a new phone and suddenly your old one doesn’t work haha! My blaze lasted at a minimum of 3 years maybe closer to 4, in perfect condition until this past week and EVERYONE is having the same problem.

Best Answer
0 Votes

‎08-06-2019 05:46

In response to sjackson70

‎08-06-2019 05:46

I also have Verizon with a Galaxy S8 and have received a few software updates on my phone.  I haven't had a firmware update on my Blaze in a long time.  I did, however, get almost 12 hours exactly before it shut off again on my replacement battery.  So maybe there is a little hope still, although I'll be surprised if I even get the normal 6 days off a charge again. 

Best Answer
0 Votes