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Blaze won't add as device

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‎03-16-2017 20:42

‎03-16-2017 20:42

Every time I try to add my Fitbit blaze to the app as a new device and it gets "stuck" on the 'enter number on the display' and then it says 'connecting to device'. It will stay on that display for hours. I've tried deleting the app multiple times and resetting the Fitbit device multiple times. 

 

Please let me know if I am missing anything!

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‎03-17-2017 04:12 - last edited on ‎05-30-2025 09:44 by Fitbit Moderator

‎03-17-2017 04:12 - last edited on ‎05-30-2025 09:44 by Fitbit Moderator

Welcome to the Community @Joleenack. Is there a reason why you are trying to setup the tracker as a new device? You can try to restart your Blaze and then do the setup procedure one more time from your iOS Fitbit app.

Let me know the outcome. Woman Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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‎03-17-2017 10:26

In response to AlejandraFitbit

‎03-17-2017 10:26

I would also shut down the device being used to set up the tracker 

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