Blaze won't charge and overheating

[Alixiab]

I placed my Blaze in the charger and the battery icon will not come up. Also, after in the charger for a couple hours it is very hot, and still nothing on the screen.

[Rich_Laue]

Hello @Alixiab, forst question is your Blaxe setup? If not there will not be any charging icon.

Second thought, 1 h poo it usually is enough

About the overheating, i wpuld contact.fitbit.com this is nit right.

Or if it is new, take it back for an exchange.

[AlejandraFitbit]

Welcome to the Forums @Alixiab and @Rich_Laue thanks for stopping by.

I would like to know if you have already get in touch with our support team as our friend recommended? Have you received a solution for this inconvenience?

Hope to hear from you soon. 

[Alixiab]

I contacted Support and they determined Blaze was defective and I will be sent a replacement. Thank you!

[AlejandraFitbit]

Those are great news @Alixiab. 

I am glad to hear that you will be receiving a new tracker. At the moment of receiving your replacement, you can follow these steps from your Fitbit app to paired the new device:

1. From the Fitbit app dashboard, tap or click the Account icon.
2. Tap Set Up a Device.
3. Choose your tracker and follow the onscreen instructions to continue.

Happy stepping.