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Blaze won't charge

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‎01-13-2017 06:06

‎01-13-2017 06:06

I have a brand new fitbit and have tried to do the setup and got ot updates and it said the battery was too low, so I inserted in cradle with a few know charging ports but only get the fitbit logo. It has been charging over an hour and nothing happens. Advice please?

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‎01-13-2017 06:58

‎01-13-2017 06:58

Clean the contacts

http://help.fitbit.com/articles/en_US/Help_article/My-tracker-s-battery-isn-t-charging/?q=not+chargi...

 

Do some restarts

http://help.fitbit.com/articles/en_US/Help_article/1186/?q=restart&l=en_US&fs=Search&pn=1

 

If that doesn't help
Contact Support
http://help.fitbit.com/?cu=1

Community Council Member

Wendy | CA | Moto G6 Android

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