Blaze won't charge

[Sassori]

2 year old Blaze, never badly treated. I knew it was probably going to run out of battery when I looked at it just before I went to sleep but it had done so many times before, I would just wake up and put it in its charging dock and voila.

So yesterday morning it was black and I put it into the dock, but funnily enough, nothing happened. No familiar buzz and blue icon. And that's it! I tried a reset with the left and bottom right buttons; no go. I keep getting the red Battery Empty icon.

I'm pretty sure it's not the dock I plugged it in to several other outlets; no go. Just the fact that I still get the red "Battery Low" icon proves that it's not the screen. The pins on the dock are not bent, I double checked. No fuzz on the terminals, nothing! And when I go to see if I can just buy another I'm dismayed to see that they're at the same price or even ore expensive than when I bought it two plus years ago.

I looked at a couple of other competitors, the Samsung GoFit (or whatever it's called) and a couple of others, but they just don't seem to have the features I need a heart monitor, countdown with buzz, timer etc. It's not much to ask, but to pay $250CDN again is just awful to contemplate.

I really don't think ordering a new dock is going to help, plus what do I do with it if it doesn't work? Help! I'm already going nuts without it, it's been a part of my life for so long.

Thanks in advance!

Nick

Moderator edit: subject for clarity

[AlejandraFitbit]

Hey @Sassori great to see you around.

Thanks for troubleshooting the battery issue you are experiencing with your Blaze. I recommend taking a look at the help article Why isn't my battery charging? and follow the instructions provide there.

I hope this helps, let me know the outcome. 

[Sassori]

Alejandra

Whoa! I messed around and tried to get the Blaze to restart and it did! It gave me the diamond icon for a few seconds and then returned me to a home screen (the time—wrong—) but then I saw the little battery icon at the top left and it was red, as if empty. False alarm!

I put the Blaze into its dock and it immediately went black.

I changed outlets for the dock several times—no luck.

Now when I push the restart buttons I just get a red Dead Battery icon on the top screen.

*Sigh*

Back to Square One.

Cheers

Nick

[AlejandraFitbit]

Thanks for the update @Sassori.

Since the instructions provided didn't work, I've gone ahead and escalated your case to our support team, for them to take a deeper look at this. Please keep an eye on your inbox for further instructions.

Keep me posted.