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Blaze won’t charge

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‎07-21-2018 15:07 - last edited on ‎07-23-2018 04:27 by Moderator Alum

‎07-21-2018 15:07 - last edited on ‎07-23-2018 04:27 by Moderator Alum

I got the usual message to say the battery was low. When I looked I assume the battery had already died so put my Blaze on charge. It’s been on charge all day and nothing. I’ve cleaned the charge points and tried charging it in another charger, but still nothing.

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‎07-23-2018 04:28

‎07-23-2018 04:28

A warm welcome to the Community @78juicy.

 

Thanks for troubleshooting this by yourself. If you are having issues with your Blaze charging, I recommend taking a look at the help article Why isn't my battery charging? and follow the instructions provide there.

 

I hope this helps, let me know the outcome. Man Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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‎07-23-2018 06:57

In response to AlejandraFitbit

‎07-23-2018 06:57

Hi,

Unfortunately none of this helps??

Sent from my iPhone
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‎07-25-2018 06:52

In response to 78juicy

‎07-25-2018 06:52

Thanks for the update @78juicy.

 

Since the troubleshoot provided didn't work, I've gone ahead and escalated your case to our support team, for them to take a deeper look at this. Please keep an eye on your inbox for further instructions.

 

Keep me posted. Smiley Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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