help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Blaze won't charge

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎08-22-2018 00:57 - last edited on ‎08-23-2018 04:20 by Moderator Alum

‎08-22-2018 00:57 - last edited on ‎08-23-2018 04:20 by Moderator Alum

I am re posting because I did not get a response from Fitbit in the post of the same concern.  

 

My Blaze stopped charging all of a sudden. On Wed last week I was able to get  full charge and it just finally died on Monday. It will not charge. I cleaned the terminals and followed all of the instructions provided. Fitbit in my experience only last one year or shortly longer.  I believe I purchased this one in June of 2017 and my previous Charge HR was replaced under warranty, and the replacement barely made it the next year.

 

Please advise if this is able to be repaired or if it is time to find something else.

 

 

Moderator edit: subject for clarity

Best Answer
0 Votes
3 REPLIES 3

‎08-23-2018 04:22

‎08-23-2018 04:22

It's great to see you around @MDRIZZO.

 

I appreciate all the efforts in trying to fix this issue, since the steps you tried didn't work, I've gone ahead and escalated your case to our support team, for them to take a deeper look at this. Please keep an eye on your inbox for further instructions.

 

Keep me posted. Man Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

Best Answer
0 Votes

‎08-23-2018 05:29

In response to AlejandraFitbit

‎08-23-2018 05:29

My blaze also doesn't charge. I cleaned the contacts using a rubber eraser, no help. There is a thin red band across the bottom of the display thatdoesn't change

Best Answer
0 Votes

‎08-23-2018 05:53

In response to AlejandraFitbit

‎08-23-2018 05:53

My blaze dies every few hrs now and the button in the left doesn't work anymore. Its becoming very frustrating. How can I fix this????

Best Answer
0 Votes