Blaze won't charge

[Bevis61]

My Fitbit blaze will not charge at all.  I contacted Fitbit because the charge was lasting less than a day. They replied with instructions on what to do, which I followed completely. Part of the process was to wear this until battery was depleted, which I did but now I can charge the battery at all.

looking at this forum it appears to be a common problem, which proves this is a Fitbit problem and not a user problem.

please advise what you intend to do to solve this problem, after all buying a Fitbit is not a cheap option.  Just for the record this is my second Fitbit I have owned.

Moderator edit: updated subject for clarity

[MarreFitbit]

Welcome on board @Bevis61, it's nice to see you here! Thanks so much for following the tips and recommendations provided by our Support Team.

If you're still having issues charging your Blaze, please reply back to your support case so they can continue assisting you.

Meanwhile, I'd like to share with you that we recommend to charge your trackers via the USB port over a wall adapter. However, it is also possible to charge your Fitbit tracker with a UL certified wall adapter. What may actually cause damage to the tracker's battery (either on a computer or a wall adapter) is the charging time, which if excessive over time may damage the battery and therefore cause quick battery drain or prevent the tracker from charging at all. 

Tips to best charge Fitbit trackers are:

• Use only genuine Fitbit charging cables
• Use only UL-certified wall chargers
• Avoid USB battery packs
• Charge at room temperature

For charging purposes, your charging cable can be plugged into any USB power source, including but not limited to:

• A computer
• A Wall A/C to USB adapter, commonly found with smartphones
• A DC to USB adapter (vehicle power port)

Please take a look at the help article Why isn't my battery charging? and follow the instructions provide there.

Let me know if you need anything else! 

[Paul8N]

• I’m having the same issues and have followed the steps provided. What’s the next step? Purchase a different product?

[MarreFitbit]

Welcome on board @Paul8N! Thanks for following the recommendations provided here.

I went ahead and created a case for you with our Support Team. Someone will reach out to you soon to offer their assistance. Please keep a lookout in your inbox to the email address associated with this account.

Let me know if there's anything else I may do to assist in the meantime.