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Blaze won't receive notifications

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Hello not getting phone notification always saying restart ur phone to get notification on ur blaze after restarting several times then also not helping please do the needful as soon as possible

 

 

Moderator edit: updated subject for clarity

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Welcome to the Community Forums @Fahimsawant! Thanks for taking the time to troubleshoot the notification issues on your Blaze . Nice way to go! 

 

While reading your post I was wondering if the mobile device you're syncing with is included in our list of supported devices? You can see the list at: Which phones and tablets can I use with my Fitbit watch or tracker?

 

Please keep in mind that when a device is not supported we cannot guarantee its functionality with the Fitbit app. It might work at a certain time and then it can stop working out of nowhere after an update. This is because the app is not optimized to that device and any change could impact the performance. 

 

If your device is compatible, but the issue persists. In order to solve this, please go to the Bluetooth settings on your phone and remove the tracker. In the list of Bluetooth devices you'll see the Blaze and next to it, this symbol "!". Hit the symbol and it will take you to the next step, once you're there select the option that says "Forget this device" or "Unpair".

 

Once you've made sure about that, go back to the Fitbit app, go to the "Account" option in the upper right corner and select "Set up a Device". This should start the setup process for your device. 

 

If the issue is not solved after the above steps, please take a look at the help article My Fitbit device isn't receiving notifications from my phone

 

Give this a go and let me know the outcome. I'll be around! 

Maria | Community Moderator, Fitbit


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