Blaze won’t charge

[FarmGal68]

 I’ve tried for three days now to get it to charge and/or reset, but neither function is working. I have read a lot of other posts and seem to see a trend of poor product and no customer support to back it up. Is it safe to assume I should just throw my Blaze away and not look back? What other trackers have you all tried and/or could suggest for me to get this next time around?  Thanks!

Moderator edit: updated subject for clarity

[MarreFitbit]

Welcome on board @FarmGal68! I'm sorry for the late response. Thanks for following the tips and recommendations provided in the Community Forums to solve the issue with the battery on your Blaze.

Please take a look at the help article Why isn't my Fitbit device's battery charging? and follow the instructions provide there.

We recommend to charge your trackers via the USB port over a wall adapter. However, it is also possible to charge your Fitbit tracker with a UL certified wall adapter. What may actually cause damage to the tracker's battery (either on a computer or a wall adapter) is the charging time, which if excessive over time may damage the battery and therefore cause quick battery drain or prevent the tracker from charging at all. 

Tips to best charge Fitbit trackers are:

• Use only genuine Fitbit charging cables
• Use only UL-certified wall chargers
• Avoid USB battery packs
• Charge at room temperature

For charging purposes, your charging cable can be plugged into any USB power source, including but not limited to:

• A computer
• A Wall A/C to USB adapter, commonly found with smartphones
• A DC to USB adapter (vehicle power port) 

Let me know if you need further assistance. 

[FarmGal68]

I have done everything. I have cleaned both the charger unit and the
Fitbit, and I used alcohol as recommended. I don't get it wet. I only
charge it with the approved Fitbit charging cables and only with a USB
adapter plugged into the wall. When I am notified via email that my Fitbit
is fully charged, I unplug it and begin wearing it - I do not leave it
plugged in for extended periods of time. It will not charge. It will not
reset.

What are my options now?

[MarreFitbit]

Hi there @FarmGal68, thanks for coming back and following the tips and recommendations I've provided. 

I've created a support case on your behalf - you should soon receive an email from Customer Support at the email you used to register with the Community forums. If you have any questions, don't hesitate to let me know.

Let me know if you have any questions present.