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Blaze won't charge

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‎08-31-2019 03:01 - last edited on ‎09-02-2019 07:28 by Fitbit Moderator

‎08-31-2019 03:01 - last edited on ‎09-02-2019 07:28 by Fitbit Moderator

I’ve charged my blaze but it wont turn on. The screen light up but there is no fitbit logo when  charged

 

 

Moderator edit: updated subject for clarity

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‎09-02-2019 07:31 - edited ‎09-02-2019 07:32

‎09-02-2019 07:31 - edited ‎09-02-2019 07:32

Hi @MohamadHafiy, welcome to the Community Forums. I'm sorry for the late response. 

 

If your Blaze is not charging, I'd recommend taking a look at the help article: Why isn't my Fitbit device's battery charging?

 

We recommend to charge your trackers via the USB port over a wall adapter. However, it is also possible to charge your Fitbit tracker with a UL certified wall adapter. What may actually cause damage to the tracker's battery (either on a computer or a wall adapter) is the charging time, which if excessive over time may damage the battery and therefore cause quick battery drain or prevent the tracker from charging at all. 

 

Tips to best charge Fitbit trackers are:

 

  • Use only genuine Fitbit charging cables
  • Use only UL-certified wall chargers
  • Avoid USB battery packs
  • Charge at room temperature

For charging purposes, your charging cable can be plugged into any USB power source, including but not limited to:

 

  • A computer
  • A Wall A/C to USB adapter, commonly found with smartphones
  • A DC to USB adapter (vehicle power port)

 

Let me know if there's anything else I may do to assist you with. 

Maria | Community Moderator, Fitbit


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