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Blaze won't charge

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‎11-10-2019 16:55 - last edited on ‎11-11-2019 07:49 by Fitbit Moderator

‎11-10-2019 16:55 - last edited on ‎11-11-2019 07:49 by Fitbit Moderator

My Blaze ran out of battery and I have been unable to charge it for the last two days. 

I cleaned all the contacts as suggested, left it plugged in for 30+ minutes, tried to reset it, used a usb port and the wall plug, but nothing is working. Help please!

 

 

Moderator edit: updated subject for clarity

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‎11-11-2019 07:53 - edited ‎05-03-2024 05:47

‎11-11-2019 07:53 - edited ‎05-03-2024 05:47

Hi there @Steph_C, welcome to the Community Forums. Thank you so much for taking the time to troubleshoot your Blaze's battery prior to contacting us. 

Since none of the steps you tried have worked, I've created a case to get you in contact with our Support Team about this. They will be able to work with you and review your options. Please keep a lookout in your inbox to the email address associated with this Fitbit account. Someone will be in contact with you soon! 

Maria | Community Moderator, Fitbit


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