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Blaze won't charge

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‎11-29-2019 18:43 - last edited on ‎12-09-2019 14:03 by Fitbit Moderator

‎11-29-2019 18:43 - last edited on ‎12-09-2019 14:03 by Fitbit Moderator

I put it to charge it says full then I take it off put on wrist and is dead.WTH I have had a year and a half never any problems 

 

 

Moderator edit: updated subject for clarity

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‎12-09-2019 14:09 - edited ‎12-09-2019 14:10

In response to WendyB

‎12-09-2019 14:09 - edited ‎12-09-2019 14:10

Hi there @BMO423, welcome to the Community Forums. I'm sorry for the late response. 

 

Before considering other options, I'd recommend following the steps provided in the help article: Why isn't my Fitbit device's battery charging? and Can I extend my Fitbit device's battery life? 

 

I've seen that you tried contacting our Support Team via chat after posting here but your chat got disconnected. I'll be more than glad to create a support case on your behalf if necessary. 

 

Thanks for your advice @WendyB.

 

Give this a go and let me know the outcome. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

View best answer in original post

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2 REPLIES 2

‎11-30-2019 10:18

‎11-30-2019 10:18

Welcome to the forums!

 

I would contact support to see what your options are. Use the Help link at the top of the forum.

 

Hope to see you around!

Community Council Member

Wendy | CA | Moto G6 Android

Want to discuss ways to increase your activity? Visit the Lifestyle Forum

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‎12-09-2019 14:09 - edited ‎12-09-2019 14:10

In response to WendyB

‎12-09-2019 14:09 - edited ‎12-09-2019 14:10

Hi there @BMO423, welcome to the Community Forums. I'm sorry for the late response. 

 

Before considering other options, I'd recommend following the steps provided in the help article: Why isn't my Fitbit device's battery charging? and Can I extend my Fitbit device's battery life? 

 

I've seen that you tried contacting our Support Team via chat after posting here but your chat got disconnected. I'll be more than glad to create a support case on your behalf if necessary. 

 

Thanks for your advice @WendyB.

 

Give this a go and let me know the outcome. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes