12-01-2019
05:06
- last edited on
12-09-2019
13:14
by
MarreFitbit
12-01-2019
05:06
- last edited on
12-09-2019
13:14
by
MarreFitbit
My Blaze screen wont stop flashing. I tried all the different on line suggestions to rectify this and none of them work for me. Can I return my fitbit to get it fixed ?
Moderator edit: updated subject for clarity
12-02-2019 00:58
12-02-2019 00:58
I assume that one of the things you tried was a restart of the Blaze using this process: Help article: How do I restart my tracker?
Fitbits don't tend to be repairable and they don't have repair centres. If you are still within warranty then you may be eligible for a replacement. I suggest contacting customer support via the following link. They can check your warranty status and advise on your options: contact.fitbit.com
12-02-2019 04:01
12-02-2019 04:01
12-02-2019 04:08
12-02-2019 04:08
Fitbit's warranty runs for 12 months (24 months if you are in Europe) so hopefully customer support will be able to help.
12-09-2019 13:33
12-09-2019 13:33
Hi there @CarrB, welcome to the Community Forums. I'm sorry for the late response. Thanks for troubleshooting your Blaze prior to contacting us.
I've created a case to get you in contact with our Support Team about this. They will be able to work with you and review your options. Please keep a lookout in your inbox to the email address associated with this Fitbit account. Someone will be in contact with you soon!
Thanks a lot for your help @SteveH.
Let me know if you have any questions present.
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