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Blaze charging issues

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‎12-03-2019 15:36 - last edited on ‎12-09-2019 12:36 by Fitbit Moderator

‎12-03-2019 15:36 - last edited on ‎12-09-2019 12:36 by Fitbit Moderator

Help!  What do I do with my less than 2 year old 2nd FitBit Blaze which will no longer charger and feels extremely hot when plugged it?

 

Buy a Smart Apple watch device instead?

 

 

Moderator edit: updated subject for clarity

 

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2 REPLIES 2

‎12-04-2019 12:58

‎12-04-2019 12:58

Welcome to the forums

 

Please dont try to charge it and contact support for your options. Use help link at top of forum

Community Council Member

Wendy | CA | Moto G6 Android

Want to discuss ways to increase your activity? Visit the Lifestyle Forum

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‎12-09-2019 12:39

In response to WendyB

‎12-09-2019 12:39

Hi there @SuzanneStirling, welcome to the Community Forums. I'm sorry for the late response. Thanks for the details provided about your Blaze's battery behavior. 

 

Since this sounds a bit more serious, I've created a support case on your behalf - you should soon receive an email from Customer Support at the email you used to register with the Community forums.

 

As my friend @WendyB has suggested, please stopped charging your Blaze until you hear from our Support Team.

 

If you have any questions, don't hesitate to let me know.

Maria | Community Moderator, Fitbit


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