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Blaze won't sync to Fitbit app

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‎12-08-2019 20:55 - last edited on ‎12-09-2019 11:27 by Fitbit Moderator

‎12-08-2019 20:55 - last edited on ‎12-09-2019 11:27 by Fitbit Moderator

The app says my device can't be found. I've had to restart my phone and Fitbit three times today. The new app is not working properly. I'm ready to dumb this thing and I've been using it for years! 

 

 

Moderator edit: updated subject for clarity

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4 REPLIES 4

‎12-08-2019 22:56

‎12-08-2019 22:56

If you have been using it for years then maybe the phone is not compatible. Did you just get a new phone?

 

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Wendy | CA | Moto G6 Android

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‎12-09-2019 05:27

In response to WendyB

‎12-09-2019 05:27

No. Your system kicked me out and since I have a different email no one could help me get into my own account. I started a new one and now I'm having to restart everything to get it to sync. Sent from my Samsung Galaxy smartphone.
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‎12-09-2019 11:30

In response to Ceburke

‎12-09-2019 11:30

Hi there @Ceburke, welcome to the Community Forums. I'm sorry to heat that you are going through this situation. 

 

I've seen you contacted our Support Team after posting here and that they have helped you with this. Please reply to the last email they sent to you on 12/05 so they can continue assisting you.

 

Thanks for helping out @WendyB.

 

Let me know if there's anything else I may do to help you in the meantime. 

Maria | Community Moderator, Fitbit


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‎12-09-2019 12:01

In response to MarreFitbit

‎12-09-2019 12:01

I did not reach out to support after this issue. It was to try and recover my old account and was told no. This is an issue since I stated my new account. I'll most likely get another non Fitbit device in the new year. This is just too frustrating. Sent from my Samsung Galaxy smartphone.
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