Blaze won't connect to my IPhone 6

[AspenBauman]

My Blaze won't connect to my iPhone 6. I just got it today.

[potternut]

I'm having the same issue here. I just opened my Blaze and it's been trying to pair with my phone since about 45 minutes ago. 

[AspenBauman]

I've had the same issue, I've been attempting to connect it using my Mac also. Neither have worked. All customer service has said so far was check the help page. ive done everything on the list and it hasn't helped

[FerdinandFitbit]

Hey there guys @AspenBauman @potternut. Welcome to the Community! 🙂

If you're having issues setting up your trackers, please make sure that you're doing this from the app itself and not from the bluetooth settings on your phone. Before you start, a restart on your tracker would come good so just press and hold the left and lower right buttons for 10-12 seconds and unce your tracker is back on, you're ready to proceed.

For setting up your tracker, open up the Fitbit app on your iPhone 6 and tap on the "Account" section at the bottom right corner. Here choose the option that is almos at the top that says "Set up a new Fitbit device" and follow the on-screen instructions to complete the setup process.

Hope this helps and let me know if you need more help with this!

[SarahJayne63]

I've tried restarting my phone, restarting the fitbit, and turning my bluetooth off and on. I am going through the app and doing it the way I've done my other trackers and yet I still can't set up the tracker. It just "loads" for forever and doesn't come to the set up screen. The tracker is brand new and I haven't had issues syncing my other trackers. I don't know what else to do!

[AspenBauman]

I had to send mine back and get another one. When it arrives I'll let you know if this one actually works

[FerdinandFitbit]

Hey @SarahJayne63. Welcome to the Community! 🙂

I'm sorry you're not being able to set up your tracker. For what you describe, it soulds like it is your phone/app and not your Tracker. Is there a chance you can try to set it up using a different device? It can be a friend's phone just to set up your tracker and then they can get rid of the Fitbit app but once you are able to set it up with a different device, you can try to get it to sync on your phone and see how it goes.

Thanks for getting back @AspenBauman. That sounds good. Whenever you receive your new Blaze, let me know how it goes!

[khai]

same goes to my fitbit blaze. cant be connected to my iphone 6s. is it because iphone upgrading their ios system. please take action thank you

[FerdinandFitbit]

Welcome to the Forums @khai! 🙂

I'm sorry you're having problems with this. We're aware of this problem and our team is already working to get this resolved as soon as possible. For more information and updates on this, feel free to check this thread.

Anything else, let me know!

[catcasey]

I am now having the same issue. I had my first fitbit for less than a year when it broke into pieces. I bought this one to replace it and it has worked fine for nearly 6 months. I've tried all of the troubleshooting methods - turning off the phone, removing and re-adding the app, and it still will not pair.

[Balbeer]

I have the same problem.  Even after de installing and reinstalling the fit bit app I get connecting to fit bit after submitting the four digit code which appeared on the blaze tracker. And it neve loads and still connecting for last 24 hours 

[K8Pinto]

I am having the exact same problem!! So frustrating!

[JMJ5]

I  could not get the update and it said to disconnect the blaze and then re install. And now mine will not connect. Keep getting the numbers from the blaze and then it just sits. Left it trying last night and all it did was run down blaze battery. Been trying again all morning

[K8Pinto]

I literally tried about 50 things. The only thing that got mine working was shutting off my phone and installing the FitBit app on my iPad, then connecting through my iPad. I updated the tracker there then turned on my phone. It did take 2 tries to work still. Now it seems to be synced for now and working. Really frustrating and I am lucky I had another device to do it with, otherwise I would be hosed. Really quite inconvenient. 

[JMJ5]

Thanks! I finally took off app and told it to forget device and started from scratch and then it finally worked!

Jill 🙂

[not_today]

I have an IPhone 6s. I removed my device and attempted to reconnect. Now the phone will not find the FitBit at all.

[JMJ5]

Go to Settings and Bluetooth and tell it to forget the device and then turn
phone off and back on and go back to the Bluetooth and see if it sees the
device again to connect.

That helped me with mine.. I also deleted the app and redownloaded.

Good Luck



Jill

[not_today]

Thanks, had to do a full purge of all things Fitbit related to my iPhone but it finally worked. Thanks

Sent from my iPhone

[PattyAE]

Thanks Jill. I spent 2 hrs working on this yesterday. Decided to try again tonight b/c I missed my Fitbit today. Tried your suggestion and ... Voila! It worked. Thanks so much!

[Andyryan23]

Hi There.

Sorry for bothering you i have a fitbit blaze for the last 4 months now.

I cant sync it with my iphone 6 ive try deleteing the fitbit app on my phone and then downloading it again then tried to sync to my watch and no luck then i tried to reboot my phone and try to sync it to the watch still no luck. then i rebooted my watch then tried to sync to my phone still no luck.

Also the bluetooth option on my fitbit blaze keeps turning itself off.

I really dont know what do please could you help me as i love my fitbit and it is annoying me in its current stage.

Kind Regards.

Andrew Ryan