Blaze won't hold a charge

[Dcrowley]

Since that last update my Blaze charges as normal shows of Full charge but is dead within 12 hours of a full charge any advice besides it looks like my battery just took a........ 

Moderator edit: updated subject for clarity

[MarreFitbit · Accepted solution]

Hi there @Dcrowley, welcome to the Community Forums. Thanks for letting me know about your Blaze's battery life. 

Please take a look at the help article "Can I extend my Fitbit device's battery life?" and follow the tips and recommendations provided there.

As a reminder, the following are some factors that have an impact on battery life and may cause your battery to drain more quickly:

• Frequently checking the Fitbit app, which syncs your tracker
• Frequently receiving notifications
• Frequently checking your stats
• Using Quick View. 

Hopefully this gets you back on track. If you have any other questions or concerns, please don't hesitate to let me know.

[Dcrowley]

Sorry it took so long to get back to you but, I have been ill, I was recently diagnosed with lupus, and I hadn't checked to see if you had replied plus I wouldn't have thought it would have been through the app I've always been notified through email. I had charging issues with my original Fitbit the one that came before the Blaze the charge HR. I don't use the notification I really use it for the wasp two step on the heart setting so it's not that it's using too much power I'm never changed my usage of the Fitbit all I do know is that I only had to charge it maybe once a week if it was a very active day then maybe 3 days 4 days now literally I take it off the charger put it on my arm and in 5 minutes it's goes black I've checked the connectors I know they can get dirty I used to Q-tips clean them just to get all the skin and all that off of it and still no Fitbit. I still have the original packaging I purchased it at Walmart would you be able to check to see if this is is exchangeable it's depressing cuz this is the second Fitbit I have purchase with my original Fitbit charge it took three times is Exchange Bowl it's depressing cuz this is the second Fitbit I have purchased with my original Fitbit charge it took three times to get a Fitbit that actually worked longer than a month then finally I just was done and moved up to the place and now I'm in the same boat again very unhappy these are not cheap items by any means and again the same issues and it seems I'm not the only one as it was with the Fitbit charge. Please let me know what Fitbit can do if they can do anything I was very impressed by your customer service last time and I hope that it hasn't changed with the growth of the company as it does foot so many companies that grow they lose that customer satisfaction edge. you can reply back to my email you all should already have it but it is Debbiemariecrowley@gmail.com now that I am ill it is important for me to a monitor my heart rate more so than ever and of all the time for my Fitbit to not work this couldn't be a worse time. I will attach a photos of the original box and serial numbers. I'm not sure what Walmart's policy is on these kinds of returns they usually will refer you to be manufacturer of the product. I hope to hear from you soon previews my email it is easier for me to keep up with that or you can call me at 5:05 503-3614 thank you I appreciate your promptness and getting back to me and apologize for my lateness in getting back to you.

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