Blaze won't pair with S10

[NeneP]

Please help! I've tried figuring it out and I've tried searching in here for tips.  I see some people have managed to pair their Blaze with their new S10.  I have had no luck at all. It keeps saying to check device settings and try again!  Any ideas anyone?

[MarreFitbit]

Welcome to the Community Forums @NeneP. Thanks so much for troubleshooting your Blaze prior to contacting us. 

At this time the Galaxy S10 is not yet a supported device with the Fitbit app. Note that the devices on this article have been confirmed as fully compatible with all features of Fitbit devices and the Fitbit app. While a phone or tablet may not be verified as fully compatible, the Fitbit app may still work with your device. 

Our team routinely test new devices to ensure full compatibility with Fitbit devices and the Fitbit app, and are constantly working to confirm compatibility with new phone models. 

If your phone supports Bluetooth 4.0, I'd recommend giving the setup flow a try to see if you can successfully connect your tracker. If you're still having difficulties, see: Why can't I set up my Fitbit device?

Please keep in mind that when a device is not supported we cannot guarantee its functionality with the Fitbit app. It might work at a certain time and then it can stop working out of nowhere after an update. This is because the app is not optimized to that device and any change could impact the performance. 

Let me know if there's anything else I may assist you with. 

[RachBL]

Oh no!! They aren't compatible?? 

[MarreFitbit]

Hi there @RachBL, welcome on board. 

Our team has recently added the Samsung S10 to our list of supported devices. You can see all the devices we currently support at: Which phones and tablets can I use with my Fitbit watch or tracker? 

If you have paring difficulties, I recommend following the troubleshooting steps provided in the help article: Why can't I set up my Fitbit device? 

I'll be around if there's anything else I may do to help you.