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Blaze won't receive call notifications

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‎11-22-2019 03:47 - last edited on ‎11-23-2019 05:19 by Fitbit Moderator

‎11-22-2019 03:47 - last edited on ‎11-23-2019 05:19 by Fitbit Moderator

Hi, for some reason I no longer receive notifications from getting phone calls, I receive all other notifications but not phone calls which is very strange.

 

Has anyone got the same problem?

 

 

Moderator edit: updated subject for clarity

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‎11-23-2019 05:25

‎11-23-2019 05:25

Hi there @Jak68, welcome to the Community Forums. Thanks for bringing this to my attention. 

 

While reading your post I was wondering if the mobile device you're syncing with is included in our list of supported devices? You can see the list at: Which phones and tablets can I use with my Fitbit watch or tracker?

 

Please keep in mind that when a device is not supported we cannot guarantee its functionality with the Fitbit app. It might work at a certain time and then it can stop working out of nowhere after an update. This is because the app is not optimized to that device and any change could impact the performance. 

 

I'd recommend to follow the troubleshooting steps provided in the help article: Why are notifications delayed or missing? 

 

Give this a go and let me know how it goes. 😉

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎11-23-2019 05:25

‎11-23-2019 05:25

Hi there @Jak68, welcome to the Community Forums. Thanks for bringing this to my attention. 

 

While reading your post I was wondering if the mobile device you're syncing with is included in our list of supported devices? You can see the list at: Which phones and tablets can I use with my Fitbit watch or tracker?

 

Please keep in mind that when a device is not supported we cannot guarantee its functionality with the Fitbit app. It might work at a certain time and then it can stop working out of nowhere after an update. This is because the app is not optimized to that device and any change could impact the performance. 

 

I'd recommend to follow the troubleshooting steps provided in the help article: Why are notifications delayed or missing? 

 

Give this a go and let me know how it goes. 😉

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes