help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Blaze won't sync

ANSWERED
Replies are disabled for this topic. Start a new one or visit our Help Center.

‎11-21-2019 15:54 - last edited on ‎11-23-2019 05:26 by Fitbit Moderator

‎11-21-2019 15:54 - last edited on ‎11-23-2019 05:26 by Fitbit Moderator

My Blaze won't sync & sticks on home screen. Have tried disconnecting all blue tooth devices and reinstalling. It will work for awhile but then stops syncing until I connect it to the charger. Any suggestions? 

 

 

Moderator edit: updated subject for clarity

Best Answer
0 Votes
1 BEST ANSWER

Accepted Solutions

‎11-23-2019 05:30

‎11-23-2019 05:30

Hi there @Mike3369, welcome to the Community Forums. Thanks for troubleshooting the syncing difficulties prior to contacting us. 

 

While reading your post I was wondering if the mobile device you're syncing with is included in our list of supported devices? You can see the list at: Which phones and tablets can I use with my Fitbit watch or tracker?

 

Please keep in mind that when a device is not supported we cannot guarantee its functionality with the Fitbit app. It might work at a certain time and then it can stop working out of nowhere after an update. This is because the app is not optimized to that device and any change could impact the performance. 

 

I'd recommend to follow the troubleshooting steps provided in the help article: Why won't my Fitbit device sync? 

 

Give this a go and let me know the outcome. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

View best answer in original post

Best Answer
0 Votes
1 REPLY 1

‎11-23-2019 05:30

‎11-23-2019 05:30

Hi there @Mike3369, welcome to the Community Forums. Thanks for troubleshooting the syncing difficulties prior to contacting us. 

 

While reading your post I was wondering if the mobile device you're syncing with is included in our list of supported devices? You can see the list at: Which phones and tablets can I use with my Fitbit watch or tracker?

 

Please keep in mind that when a device is not supported we cannot guarantee its functionality with the Fitbit app. It might work at a certain time and then it can stop working out of nowhere after an update. This is because the app is not optimized to that device and any change could impact the performance. 

 

I'd recommend to follow the troubleshooting steps provided in the help article: Why won't my Fitbit device sync? 

 

Give this a go and let me know the outcome. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes