Blaze won't receive notifications

[N4t3]

Any apps but messaging will notify me I've tried reinstalling the app. un-syncing  and re-syncing the device to no avail... please help  all permissions set to allow. what am I missing? 

Moderator edit: updated subject for clarity

[MarreFitbit]

Welcome to the Community Forums @N4t3, it's nice to see you here. I'm sorry for the late response. You've done a great job with the troubleshooting steps.

HeyWhile reading your post I was wondering if the mobile device you're syncing with is included in our list of supported devices? You can see the list at: Which phones and tablets can I use with my Fitbit watch or tracker?

To further investigate, may I know the Android version of your phone? Although you've tried troubleshooting your device, I'd recommend you both to try the following:

1. Remove the Blaze from the Bluetooth settings.
2. Turn off other Bluetooth connections that are nearby.
3. Open the Fitbit app, tap the Account icon > setup a device > Blaze.
4. Choose the option to replace it and follow the onscreen instructions.
5. Once the setup process is completed, set the notifications one more time.

Give this a go and let me know the outcome. 

[N4t3]

It's the s10. I had no problem with it  before  and then it suddenly stopped     and I already tried reinstalling the app and the device to no avail.  My blaze is  a year old too if that helps Sent from my Bell Samsung device over Canada's largest network.

[MarreFitbit]

Hey @N4t3. Thanks for letting us know about this issue. We’re aware of it and are working to identify a resolution as quickly as possible. 

We're sorry for any trouble. We appreciate your patience and look forward to getting you back on track.

Please let us know if there's anything we can do to assist you in the meantime.

[redcoates]

when I get a calll blaze is saying wrong name that is calling plus can't recieve any txt messages 

I have fitbit blaze only 1 year old 

phone is a s10 ....please can anyone e help

[Robbie1198]

I have been having the same issue for a few weeks now . I have a samsung Galaxy s9... calls are showing wrong name , not receiving text msg, all other notifications have no issues... I have tried all troubleshooting , however nothing has helped. .😩

[MarreFitbit]

Welcome and thanks for stopping @redcoates and @Robbie1198. I totally understand how you feel. 

As mentioned, we’re aware of it and are working to identify a resolution as quickly as possible. As soon as we have available updates, we'll keep you all posted.

Please let us know if there's anything we can do to assist you in the meantime.

[N4t3]

I can get any notification except text and I've double checked every permission and made sure they were all on.  I get phone call notifications but no text notifications.  I've even tried resetting the device and reinstalling everything. No availSent from my Bell Samsung device over Canada's largest network.

[redcoates]

can you give a time limit to when the upgrade will be




Sent from my Samsung Galaxy smartphone.

[N4t3]

I'm still having this problem. and have constantly tried everything mentioned by support 

[N4t3]

It worked for a bit  but now I'm having the exact same problem    Not happy