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Blaze won't respond

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‎09-18-2019 02:15 - last edited on ‎09-27-2019 12:05 by Fitbit Moderator

‎09-18-2019 02:15 - last edited on ‎09-27-2019 12:05 by Fitbit Moderator

The screen of my Fitbit Blaze was blinking the Fitbit logo for over an hour. I tried resetting by pressing the left button and bottom right at the same time for 12 seconds but it didn't work. I ignored it for a while and then noticed it stopped blinking. Pressing, the left button, the logo appeared again but this time it is showing a clock error message. I selected another clock display on the mobile app but it did't sync. The last sync was this morning at 00:17. I tried to do a manual sync but it says no device is detected. 

 

 

Moderator edit: updated subject for clarity

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‎09-27-2019 12:08 - edited ‎04-01-2024 05:49

‎09-27-2019 12:08 - edited ‎04-01-2024 05:49

Hi @Oluwaseun, welcome to the Community Forums. I'm sorry for the late response. Thanks for already troubleshooting your Blaze's display prior to contacting us. Nice way to go! 

I was about to create a support case on your behalf, but I've seen you contacted our Support Team after posting here and that they have helped you with this. If you have any questions in regards to the resolution of your case, please feel free to reply back. 

Maria | Community Moderator, Fitbit


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