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Blaze won't respond

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‎09-08-2019 15:38 - last edited on ‎09-09-2019 11:48 by Fitbit Moderator

‎09-08-2019 15:38 - last edited on ‎09-09-2019 11:48 by Fitbit Moderator

Nothing on the screen and it won't connect to the app on my phone

 

 

Moderator edit: updated subject for clarity

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‎09-09-2019 11:52 - edited ‎04-01-2024 04:01

‎09-09-2019 11:52 - edited ‎04-01-2024 04:01

Hi there @MzFineLine, welcome to the Community Forums. 

I'd recommend to restart your Blaze by following the steps below:

  1. Press and hold the back and bottom buttons until you see the Fitbit logo on the screen.
  2. Let go of the buttons.

However, I was about to create a support case on your behalf, but I've seen you contacted our Support Team after posting here and that they have helped you with this. If you need further assistance, don't hesitate to reply back to your case. 

Maria | Community Moderator, Fitbit


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