Blaze won't respond

[Olsosara]

My Blaze charges fine on the charger and turns on etc, but when i go to put it on my wrist it is completely dark (doesn’t turn on or anything) and the  green light for the heart monitor isn't on. Please please help. **i tried hard resetting by holding all buttons and does nothing**

Moderator edit: updated subject for clarity

[Mcossie]

Have same issue, also shows battery is flashing red but when I put it on charge it shows it is full charged. Think FITBIT software is at fault, never been the same since Apple iOS 13 update on my phone and the corresponding FITBIT update. Done all FITBIT iOS 13 suggestions and updated iOS to 13.2.2 + FITBIT update and still major issue.

Only bit if luck I have had is my taking the Blaze out of the charger while it is still displaying anything on the Blaze screen. Usually i do this my syncing while on charge.

Hope this help, but ultimately think FITBIT needs to quickly address their software issue otherwise people will abandon this product!

[MarreFitbit]

Hi there @Olsosara and @Mcossie. I'm sorry for the late response. Thanks for the details provided about your recent experience with your Blaze trackers and for taking the time to troubleshooting them prior to contacting us. 

I've seen you contacted our Support Team after posting here and that they have helped you with this. 

Hello @Olsosara, our Support Team haven't heard back from you since 11/10, in order for them to address the issue with your Blaze, could you please reply back to the email they sent to you? Note that the case was created under the email address you use for your Community profile.

I'll be around, let me know if you have any questions present. 

[DixieDo]

remove your device in the FItBit app & then re add as if it was anew purchase. 
mine would not work sync After the 13.2 iPhone update and I tried everything that was suggested in the forums. Contacted FItBit help but all they said was they were working on it and apologized. It’s been two weeks and I was ready to go purchase an Apple Watch. Thought I’d give it one last try tonight and still nothing worked until I removed my blaze from the app and re-added. Good luck

[Olsosara]

Thank u for the tip! Ill try that also
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Moderator edit: removed personal information

[MarreFitbit]

Hi there @DixieDo, thanks for stopping by and letting us know what our Customer Support informed you. 

Since the syncing difficulties started happening after the iOS 13 update, I'd recommend to do the following:

- Open Settings app on phone
- Scroll down, tap Fitbit -> Toggle Location to 'Always'
- Ensure toggles next to Bluetooth and Background App Refresh are turned ON

Hi @Olsosara, I've seen that you already replied to your support case. 😉 You're in good hands! 

I'll be around if you need anything else.