Blaze not charging

[shats]

Hi, my blaze has a blank screen.  It is  not getting charged. I have tried restarting , the Fitbit logo appears but then it goes blank again. I even left it for charging. It shows low charge but does not get charged .

[DavideFitbit]

Hello @shats, thank you for sharing all the details about your Blaze that is showing a blank screen with the Fitbit logo and for confirming that you already tried to restart the tracker.  

I've gone ahead and sent your information to the Customer Support team for further assistance, so you should be getting a reply soon. Keep an eye on your inbox. 

Let me know about te outcome.

[Tappers1]

I have a 3 year old Blaze that will not hold a charge.  Once  has been completed its normally down to zero within a hour without doing any activity.

[DavideFitbit]

Hi @Tappers1, welcome to the Community forums. 

Thank you for the information provided regarding the Blaze that is not holding a charge for too long. 

Before considering other options, if this is related to the battery, please make sure that you've followed the steps provided in this article: Can I extend my Fitbit device's battery life? 

Also, you can try performing the restart procedure as described here. 

Please keep me posted on the outcome. 

[Tappers1]

Hi, I have tried all suggestion to extend battery life and to recharge my blaze. Unfortunately it remains with the same issue.
The device still will not hold charge for more than hour or so.

Sent from my iPad

[sophialove]

😝🙄

[DavideFitbit]

Hello @Tappers1, thank you for your reply and confirming that you already tried all the suggested steps.  

I've sent your information to the Customer Support team as well, so you should be getting a reply soon. Keep an eye on your inbox. 

Let me know about te outcome.