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Blaze won't respond

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‎11-24-2019 17:00 - last edited on ‎11-25-2019 07:02 by Fitbit Moderator

‎11-24-2019 17:00 - last edited on ‎11-25-2019 07:02 by Fitbit Moderator

My screen is black and the green lights on the back are out. I thought it might be at zero battery,  but....screen stays black while charging to. The app thinks the battery is charged. Tried turning it off by holding the correct buttons, but it doesn't appear to do anything. I'm afraid it is broken? 

 

 

 

Moderator edit: updated subject for clarity

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‎11-24-2019 23:24 - edited ‎11-24-2019 23:28

‎11-24-2019 23:24 - edited ‎11-24-2019 23:28

I'm afraid that it is dead.

Community Council Member

Wendy | CA | Moto G6 Android

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‎11-25-2019 07:06

In response to WendyB

‎11-25-2019 07:06

Hi there @Ncollins, welcome to the Community Forums. Thanks for the details provided about your Blaze's behavior and for trying to restart it prior to contacting us. 

 

I think the same than @WendyB, so I've created a case to get you in contact with our Support Team about this. They will be able to work with you and review your options. Please keep a lookout in your inbox to the email address associated with this Fitbit account. Someone will be in contact with you soon!

 

I'll be around if there's anything else I may do assist you in the meantime. 

Maria | Community Moderator, Fitbit


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