Blaze won't set up on device

[JenniferW123]

I just purchased a Blaze and i'm having issues setting it up on my Samsung S7 Edge. I let the device charge for an hour. Now I keep getting the setup website. on the app where I am trying to install my new device, it keeps saying that its not on. I can't hard reset the device or connect it via Bluetooth. Does anyone else have this problem.

[Julia_G]

@JenniferW123, I am not sure I understand your question.  Are you able to turn your Blaze on?  If not, you have not charged it sufficiently.  Don't forget that in most cases a computer or laptop will not deliver charge while it is inactive/sleeping .

If the Blaze is not turned on / does not have sufficient power, you will not be able to set it up.

[Rich_Laue]

As for setting it up, have you downloaded the Fitbit app, logged into your account, now do an add device from the accounts tab. 

[Julia_G]

@Rich_Laue, since rhe OP mentions what she is seeing on the app, I think it is fair to assume she has downloaded the app.  😉