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Blaze won't sync and won't track steps

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‎04-04-2017 03:20

‎04-04-2017 03:20

I've had my blaze for 4 months. All of sudden it won't sync to my iPhone 6. Even though it's still on it was accurately track my steps anymore either. I have scrolled through these forums and tried everything:

updated app

updated tracker 

removed/reinstalled app

removed/reinstalled blaze

shutdown blaze

paired as new tracker

paired as replacement tracker

Unbonded (turned off bluetooth)

 

The tracker keeps saying that the last time it synced was between 2-3am. When I try syncing it will say "last synced" and will say the present time but within second it will revert back to 2-3am as such the time is always wrong.

 

help!

 

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‎04-04-2017 12:06

‎04-04-2017 12:06

Welcome to the forums!

 

With everything you have done so far I would contact support. Please let then know everythign you have done so far to try and fix it

 

Contact Support
http://help.fitbit.com/?cu=1

 

Hope to see you around the forums! Join in on the discussions forums!

Community Council Member

Wendy | CA | Moto G6 Android

Want to discuss ways to increase your activity? Visit the Lifestyle Forum

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