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Blaze won't sync or update

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‎10-16-2016 16:54 - last edited on ‎11-20-2018 19:28 by Moderator Alum

‎10-16-2016 16:54 - last edited on ‎11-20-2018 19:28 by Moderator Alum

My blaze won't sync or update, tried it on 2 different devices, tried restarting, turning off and on, unpaired it, now it can't be found by device, any advice would be good.

 

 

 

Moderator edit: subject updated for clarity 

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‎10-16-2016 23:24

‎10-16-2016 23:24

Are you using the fitbit software to find the Blaze? 

Now that it is disconnected we still have to figure out why it did not sync, fix that., then we can reconnect to your fitbit account. 

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‎10-19-2016 04:39

‎10-19-2016 04:39

Welcome to the Community @Debcol, thanks for troubleshooting this inconvenience by yourself and @Rich_Laue thanks for stopping by. I would like to know if you keep having problems connecting your tracker with your phone? If you do, I recommend checking our list of compatible mobile devices and if your tracker is compatible, follow our syncing troubleshoot. After these steps your tracker should sync without a problem. 

 

Let me know the outcome. Woman Wink

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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