Blaze won't sync or update

[missmandybeth]

I've had my Blaze for 5 months. Now the clock is all wrong, it won't sync and the update says it's "loading" and then does nothing and stops. Help!

[SaraD77]

Mine is doing exactly the same!! Very irritating. I've tried deleting my blaze from the app too but now it won't even find it. So annoying!!

[marisastruck]

Mine is the same, Its so frustrating! any help

[Sarahm4]

Same here! I've been trying to sync all day! 

[Lynn-23 · Accepted solution]

Had the same trouble with ours. There are some notes about the iOS updates above.

Said to go into phone settings-Bluetooth and forget device. Then reconnect. Then it will sync and you can do the update. Solved problem for us.

[Haasab95]

Same issue here!!!

[DLHanna]

Your advice did the trick! I went in to Bluetooth settings, clicked forget device and then reconnected it. I then had to pair it again to my iPhone. I am now able to synch and update. Thank you so much for posting!  🙂

[SmurTURTLE]

i got a blaze for CHRISTMAS to replace my CHARGE HR. my BLAZE lasted one day. i have the same issue that everyone else has but none of the suggested solutions gave worked. i have reloaded my charge HR and I'M back to using it. verydisappointed . 

[jfox1963]

this actually worked and only took 2 minutes,  i was shocked, nothing ever goes that easy

[debbie24375]

mine too

[debbie24375]

i have deleted and tried readding / pairing and phone will not find blaze now

[SmurTURTLE]

That is one of my issues as well

Sent from my iPhone

[Nmd.music3]

I'm having the same issue. Tried resetting the Blaze, disconnecting Bluetooth, reinstalling app, and still experiencing issues. Please help.

[awalkn]

Same. I have turned my phone off/on and uninstalled and reinstalled the app in addition to everything listed. After going to Bluetooth and forgetting the Blaze, it's no longer picking up the Blaze at all. What's next?!?!

[Lynn-23]

have you tried pairing it through the Fitbit app?

[Lynn-23]

If it still doesn't work you can call or email their support team. Sounds like they have probably seen all versions of the problem by now. Go to your profile at the top of the community page and in the drop down there is a tab with all of the contact options.

[SmurTURTLE]

I FINALLY got my BLAZE working again

Mary Kemp
214-449-3342

Sent from my iPad

[Afinch014]

Did you do anything different to get it finally working again??  Same issue here - re-syncing, restarting phone, etc. nothing has worked.  I've found FitBit typically has these issues around Christmas when their server is typically the busiest.  I hope this is addressed!

[awalkn]

Resolved after working with tech support--

pressed left button and lower right button on Fitbit simultaneously and then held for 10 seconds until the Fitbit symbol appeared

adter doing that and connecting the Fitbit to power through its charging station, I basically had to add it back as if it were a new device. Even though my app still showed it, I selected to add new. I was able to update after adding it as a new device. 

[artgirl2300]

That worked for me too. I was so frustrated that my Blaze wouldn't sync, but by removing it from my Bluetooth list and then reconnecting, I was able to sync and download the update. Thanks!