Blaze won't sync or update

[MissyMaus]

I have had my Blaze for about 3 months.  In the last weeks since the latest app update my Blaze will no longer sync with my phone.  I have tried the following actions:

• Restarting my phone
• Restarting my Blaze
• Unistalling and reinstalling the app
• Unpairing my Blaze (and losing all data that had previously synced) - I cannot now pair it again, it is not recognised even when sitting on top of my phone
• Charging my Blaze
• Trying different internet connections (work, home, friend's house etc.)
• Turning my Bluetooth on and off
• I have tried pairing at different times of day and on 3G rather than wifi

NONE of these things helped.   What can I do to connect my Blaze to my phone now?!?!  The tracker itself is still working day to day, but no data is being received in the app automatically or when synced manually.  It is useless for tracking anything over time.  I can no longer see my sleep patterns (one of the main reasons I got it due to medical reasons).  I keep getting the "Not Working?" message on my phone when I try to pair the device again.  HELP! I am so frustrated!

[nicklemc]

Having the same issues. Please help!

[J.ren]

I am having the same issue... it wont sync and the time is now 4 hours behind. 

[4WallHB]

Same issue, mind start sometime Sunday morning. 

[Remmy700P]

I'd reach out to their chat support folks and have them walk you through some of their troubleshooting routines.