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Blaze won't sync with the app

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‎10-29-2017 07:55

‎10-29-2017 07:55

Since last night my Blaze won't sync with the app. Even when I do a manual sync, it doesn't! I have nothing (footsteps, heartbeats, sleep, ...) saved in my app since last night, it's very annoying! Please fix it. 

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6 REPLIES 6

‎10-29-2017 08:20

‎10-29-2017 08:20

Android app?

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‎10-29-2017 08:23

In response to SunsetRunner

‎10-29-2017 08:23

No Apple iOS 10.3.3

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‎10-29-2017 08:44 - edited ‎10-29-2017 09:42

‎10-29-2017 08:44 - edited ‎10-29-2017 09:42

I have a similar issue, "sometimes" it saves and sometimes not. I am using the android app. I have the latest issue, 

I've tried restarting it. I've tried turning it off and leaving it off and now my clock is showing the wrong time because it hasn't synced since 😞

I wonder if it's something to do with the clocks changing?

 

I have the latest Blaze Firmware Release - 17.8.402.1 

I am running android 6.0.1 which is the latest version for my phone.

I have tried all the trouble shooting steps on the relevant fitbit pages. and still no joy.

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‎10-29-2017 08:47 - edited ‎10-29-2017 08:49

‎10-29-2017 08:47 - edited ‎10-29-2017 08:49

duplicate post

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‎10-29-2017 10:27 - edited ‎10-29-2017 10:29

In response to JulieStanford

‎10-29-2017 10:27 - edited ‎10-29-2017 10:29

Update.

I managed to get it to sync with my phone when it was in the charging cradle, plugged into my pc, which was turned on so at least it is showing the correct time, however, as soon as I tried again with it out of the cradle, it stopped syncing again 😕  (yes it does have full battery and has done all day)

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‎06-28-2018 08:13

In response to JulieStanford

‎06-28-2018 08:13

Hi did you get your Blaze to sync.  Ever since we crossed the Eurotunnel my time is way out not just the hour we are in front at the moment.  Plus I too cannot sync at all.  Getting frustrated.

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