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Blaze won't sync

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‎10-17-2019 20:12 - last edited on ‎10-18-2019 11:16 by Fitbit Moderator

‎10-17-2019 20:12 - last edited on ‎10-18-2019 11:16 by Fitbit Moderator

My blaze will sync for a while then stop for a bit then sync again. My phone was compatible when I bought it but now it's not on the list. 

 

 

Moderator edit: updated subject for clarity

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‎10-18-2019 11:26 - edited ‎04-01-2024 10:15

‎10-18-2019 11:26 - edited ‎04-01-2024 10:15

Hi there @Tweety69, welcome to the Community Forums. 

In order to verify if your mobile phone is compatible, may I have the name or model of it? You can see the list at: Which phones and tablets can I use with my Fitbit watch or tracker?

Please keep in mind that when a device is not supported we cannot guarantee its functionality with the Fitbit app. It might work at a certain time and then it can stop working out of nowhere after an update. This is because the app is not optimized to that device and any change could impact the performance. 

You can try the troubleshooting steps provided in the help article: Why won't my Fitbit device sync?

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎10-18-2019 11:26 - edited ‎04-01-2024 10:15

‎10-18-2019 11:26 - edited ‎04-01-2024 10:15

Hi there @Tweety69, welcome to the Community Forums. 

In order to verify if your mobile phone is compatible, may I have the name or model of it? You can see the list at: Which phones and tablets can I use with my Fitbit watch or tracker?

Please keep in mind that when a device is not supported we cannot guarantee its functionality with the Fitbit app. It might work at a certain time and then it can stop working out of nowhere after an update. This is because the app is not optimized to that device and any change could impact the performance. 

You can try the troubleshooting steps provided in the help article: Why won't my Fitbit device sync?

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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