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Blaze won't sync

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‎08-29-2018 05:01 - last edited on ‎08-30-2018 05:52 by Moderator Alum

‎08-29-2018 05:01 - last edited on ‎08-30-2018 05:52 by Moderator Alum

Hi there just upgraded phone to Samsung s9 from iPhone 6, my Blaze used to connect and sync with my iPhone with no problems at all and received notifications etc. But since I’ve had the S9, I can’t get it to connect or sync, I’ve deleted the app off phone reset the watch, turned it off, messed with Bluetooth and still no joy, they are both fully charged and sat next to each other, I’m starting to get fed up with it now. Help please.

 

 

Moderator edit: subject for clarity

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‎08-30-2018 05:53

‎08-30-2018 05:53

A warm welcome to the Community @Georgebarsby.

 

Thanks for troubleshooting this by yourself. Keep in mind that in order to have a successful connection between your tracker and phone, it needs to be a compatible mobile device.

 

When a phone isn't compatible, it doesn't mean that it won't work with your tracker but you might experience some connectivity issues. You can always try the instructions provide in the help article Why won't my Fitbit device sync? but I don't guarantee it will work 100%.

 

Catch you later. Robot Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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