10-18-2019
00:59
- last edited on
10-22-2019
11:55
by
MarreFitbit
10-18-2019
00:59
- last edited on
10-22-2019
11:55
by
MarreFitbit
Today is Oct 18th. My fitbit blaze hasn't synced since the 11th. When trying to sync via the app it says "fitbit.com is down for maintenance". Apparently, it's been down for maintenance for a week now. My blaze isn't showing the correct time despite updating my time zone multiple times. I've been having this issue for nearly a month. I'm using an android phone if that helps.
Moderator edit: updated subject for clarity
Answered! Go to the Best Answer.
10-22-2019 11:58
10-22-2019 11:58
Hi there @TLW83, welcome on board. I'm sorry for the late response.
We were aware of an issue beginning around 3:15 PM Pacific on 10/7 that caused some users to be unable to access portions of the mobile app and fitbit.com.
At this time, the issue should be resolved. If you're still having syncing difficulties, I was wondering if the mobile device you're syncing with is included in our list of supported devices? You can see the list at: Which phones and tablets can I use with my Fitbit watch or tracker?
Please keep in mind that when a device is not supported we cannot guarantee its functionality with the Fitbit app. It might work at a certain time and then it can stop working out of nowhere after an update. This is because the app is not optimized to that device and any change could impact the performance.
For troubleshooting steps, see: Why won't my Fitbit device sync?
Let me know if you need further assistance, I'll be around.
Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
10-22-2019 11:58
10-22-2019 11:58
Hi there @TLW83, welcome on board. I'm sorry for the late response.
We were aware of an issue beginning around 3:15 PM Pacific on 10/7 that caused some users to be unable to access portions of the mobile app and fitbit.com.
At this time, the issue should be resolved. If you're still having syncing difficulties, I was wondering if the mobile device you're syncing with is included in our list of supported devices? You can see the list at: Which phones and tablets can I use with my Fitbit watch or tracker?
Please keep in mind that when a device is not supported we cannot guarantee its functionality with the Fitbit app. It might work at a certain time and then it can stop working out of nowhere after an update. This is because the app is not optimized to that device and any change could impact the performance.
For troubleshooting steps, see: Why won't my Fitbit device sync?
Let me know if you need further assistance, I'll be around.
Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...