Blaze won't sync

[Andyjj]

I have to restart my Android device every 2-3 days in order to sync my blaze. It works fine then all of a sudden it won't find my device until I restart the phone. Sometimes I just reboot Bluetooth and that works but mostly it's a full restart which is a pain. I have all day sync enabled. I have all access enabled. My Fitbit has never worked 100% with my BlackBerry Keyone in all the time I've owned it. Really annoying. Puts me off upgrading my Fitbit.

Moderator edit: updated subject for clarity

[MarreFitbit]

Hi there @Andyjj, welcome to the Community Forums. 

Currently your BlackBerry isn't yet a compatible device as our team is working to optimize the Fitbit app and ensure its functionality with this model. Be sure that your comments won't go unnoticed.

There is a possibility that your Blaze can sync and while there isn't a guarantee that it'll always work, we can try to troubleshoot this situation together. If you've not done so, please remove your Blaze from the Bluetooth settings, turn off other Bluetooth connections that aren't in use and set up your Blaze as a new device and set up the notifications again.

Give it a try and let me know how it goes. 

[Andyjj]

Thanks for your email, I have tried this several times. I guess as you say
it's because Blackberry is not a compatible device....