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Blaze won't turn on

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‎06-17-2018 06:04 - last edited on ‎06-18-2018 05:26 by Moderator Alum

‎06-17-2018 06:04 - last edited on ‎06-18-2018 05:26 by Moderator Alum

Hi, My Blaze was working up till last night. When I went to bed, it was fine and woke up and it had died. It has been on the charge for almost 2 hours and it hasn’t done anything. This is my second Blaze because my first one wouldn’t keep charged and I was sent a new in May. This new one also is having trouble staying charged as well. Can you help?

 

 

Moderator edit: subject for clarity

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‎06-18-2018 05:26

‎06-18-2018 05:26

Hey @Candylou, it's great to see you around.

 

If your Blaze isn't turning on, I recommend restarting it by doing the following:

 

  1. Press and hold the back (left) and bottom buttons until you see the Fitbit logo on the screen. This should take less than 10 seconds.
  2. Let go of the buttons.

 

I hope this helps, let me know the outcome. Man Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

View best answer in original post

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1 REPLY 1

‎06-18-2018 05:26

‎06-18-2018 05:26

Hey @Candylou, it's great to see you around.

 

If your Blaze isn't turning on, I recommend restarting it by doing the following:

 

  1. Press and hold the back (left) and bottom buttons until you see the Fitbit logo on the screen. This should take less than 10 seconds.
  2. Let go of the buttons.

 

I hope this helps, let me know the outcome. Man Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

Best Answer
0 Votes