06-17-2018
06:04
- last edited on
06-18-2018
05:26
by
AlejandraFitbit
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06-17-2018
06:04
- last edited on
06-18-2018
05:26
by
AlejandraFitbit
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Hi, My Blaze was working up till last night. When I went to bed, it was fine and woke up and it had died. It has been on the charge for almost 2 hours and it hasn’t done anything. This is my second Blaze because my first one wouldn’t keep charged and I was sent a new in May. This new one also is having trouble staying charged as well. Can you help?
Moderator edit: subject for clarity
Answered! Go to the Best Answer.

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06-18-2018 05:26
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06-18-2018 05:26
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Hey @Candylou, it's great to see you around.
If your Blaze isn't turning on, I recommend restarting it by doing the following:
- Press and hold the back (left) and bottom buttons until you see the Fitbit logo on the screen. This should take less than 10 seconds.
- Let go of the buttons.
I hope this helps, let me know the outcome.

06-18-2018 05:26
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06-18-2018 05:26
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Hey @Candylou, it's great to see you around.
If your Blaze isn't turning on, I recommend restarting it by doing the following:
- Press and hold the back (left) and bottom buttons until you see the Fitbit logo on the screen. This should take less than 10 seconds.
- Let go of the buttons.
I hope this helps, let me know the outcome.

