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Blaze won't turn on

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‎07-14-2018 07:20 - last edited on ‎07-15-2018 05:51 by Moderator Alum

‎07-14-2018 07:20 - last edited on ‎07-15-2018 05:51 by Moderator Alum

From yesterday it shows nothing on the screen. Am sure battery there's no battery drain since I made a full charge day before yesterday. I have tried every combination of left and right bottom buttons to power on and nothing happens. When I put it back in its cradle there is nothing displayed on the screen. Fitbit app not detecting my device.

 

 

Moderator edit: subject for clarity

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3 REPLIES 3

‎07-15-2018 05:52

‎07-15-2018 05:52

Hey @Raj2505, a warm welcome to the Community.

 

Thanks for troubleshooting this by yourself. Since the instructions you tried didn't work, I've gone ahead and escalated your case to our support team, for them to take a deeper look at this. Please keep an eye on your inbox for further instructions.

 

Keep me posted. Robot Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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‎07-15-2018 10:47

‎07-15-2018 10:47

Sorry should’ve proofread anyway my blaze won’t turn on I just have a black screen Says on the app my battery is full I’m not sure how to fix it

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‎07-16-2018 05:41 - edited ‎07-16-2018 05:42

In response to Kellysue226

‎07-16-2018 05:41 - edited ‎07-16-2018 05:42

It's great to see you participating in the Community @Kellysue226.

 

I would like to know if you have tried to restart your tracker? If you haven't, I recommend restarting it by doing the following:

 

  1. Press and hold the back (left) and bottom buttons until you see the Fitbit logo on the screen. This should take less than 10 seconds.
  2. Let go of the buttons.

 

Let me know the outcome. Smiley Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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