help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Blaze won't turn on

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎07-14-2018 07:20 - last edited on ‎07-15-2018 05:51 by Moderator Alum

‎07-14-2018 07:20 - last edited on ‎07-15-2018 05:51 by Moderator Alum

From yesterday it shows nothing on the screen. Am sure battery there's no battery drain since I made a full charge day before yesterday. I have tried every combination of left and right bottom buttons to power on and nothing happens. When I put it back in its cradle there is nothing displayed on the screen. Fitbit app not detecting my device.

 

 

Moderator edit: subject for clarity

Best Answer
3 REPLIES 3

‎07-15-2018 05:52 - last edited on ‎10-23-2025 13:47 by Fitbit Moderator

‎07-15-2018 05:52 - last edited on ‎10-23-2025 13:47 by Fitbit Moderator

Hey @Raj2505, a warm welcome to the Community.

Thanks for troubleshooting this by yourself. Since the instructions you tried didn't work, I've gone ahead and escalated your case to our support team, for them to take a deeper look at this. Please keep an eye on your inbox for further instructions.

Keep me posted. Robot Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

Best Answer
0 Votes

‎07-15-2018 10:47

‎07-15-2018 10:47

Sorry should’ve proofread anyway my blaze won’t turn on I just have a black screen Says on the app my battery is full I’m not sure how to fix it

Best Answer
0 Votes

‎07-16-2018 05:41 - last edited on ‎10-23-2025 13:47 by Fitbit Moderator

In response to Kellysue226

‎07-16-2018 05:41 - last edited on ‎10-23-2025 13:47 by Fitbit Moderator

It's great to see you participating in the Community @Kellysue226.

I would like to know if you have tried to restart your tracker? If you haven't, I recommend restarting it by doing the following:

  1. Press and hold the back (left) and bottom buttons until you see the Fitbit logo on the screen. This should take less than 10 seconds.
  2. Let go of the buttons.

Let me know the outcome. Smiley Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

Best Answer
0 Votes