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Blaze won't turn on

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‎07-19-2018 19:16 - last edited on ‎07-20-2018 04:59 by Moderator Alum

‎07-19-2018 19:16 - last edited on ‎07-20-2018 04:59 by Moderator Alum

My Blaze screen is black. It vibrates when I try to restart if and it’s syncing to my phone! Help!

 

 

Moderator edit: subject for clarity

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5 REPLIES 5

‎07-20-2018 05:01 - last edited on ‎10-23-2025 10:02 by Fitbit Moderator

‎07-20-2018 05:01 - last edited on ‎10-23-2025 10:02 by Fitbit Moderator

Hey @mmcknig, great to welcome you.

Thanks for troubleshooting this by yourself. Since the restart process didn't work, I've gone ahead and escalated your case to our support team, for them to take a deeper look at this. Please keep an eye on your inbox for further instructions.

Keep me posted. Smiley Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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‎07-20-2018 06:34

‎07-20-2018 06:34

several people with this exact same issue all started in the past 72 hours... very questionable. seems like they did it on purpose...

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‎07-20-2018 10:10

In response to AlejandraFitbit

‎07-20-2018 10:10

I'm having problem with my Blaze too.  Please advice what I should do.  Bought it last year.

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‎07-20-2018 11:49

‎07-20-2018 11:49

I am also having this issue

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‎07-20-2018 16:24

In response to wispypoo

‎07-20-2018 16:24

The official response is that they have no idea, there is nothing to be done if a reset didn't do it for you.

If you are within the warranty they will replace it for you. You need to call them and speak to a supervisor.

To me this is them admitting it's a bug they know about. Why else would they end up replacing so many units over it. Send me a PM if you want to discuss further.

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