help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Blaze won't turn on

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎07-19-2018 19:16 - last edited on ‎07-20-2018 04:59 by Moderator Alum

‎07-19-2018 19:16 - last edited on ‎07-20-2018 04:59 by Moderator Alum

My Blaze screen is black. It vibrates when I try to restart if and it’s syncing to my phone! Help!

 

 

Moderator edit: subject for clarity

Best Answer
5 REPLIES 5

‎07-20-2018 05:01

‎07-20-2018 05:01

Hey @mmcknig, great to welcome you.

 

Thanks for troubleshooting this by yourself. Since the restart process didn't work, I've gone ahead and escalated your case to our support team, for them to take a deeper look at this. Please keep an eye on your inbox for further instructions.

 

Keep me posted. Smiley Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

Best Answer
0 Votes

‎07-20-2018 06:34

‎07-20-2018 06:34

several people with this exact same issue all started in the past 72 hours... very questionable. seems like they did it on purpose...

Best Answer
0 Votes

‎07-20-2018 10:10

In response to AlejandraFitbit

‎07-20-2018 10:10

I'm having problem with my Blaze too.  Please advice what I should do.  Bought it last year.

Best Answer
0 Votes

‎07-20-2018 11:49

‎07-20-2018 11:49

I am also having this issue

Best Answer
0 Votes

‎07-20-2018 16:24

In response to wispypoo

‎07-20-2018 16:24

The official response is that they have no idea, there is nothing to be done if a reset didn't do it for you.

If you are within the warranty they will replace it for you. You need to call them and speak to a supervisor.

To me this is them admitting it's a bug they know about. Why else would they end up replacing so many units over it. Send me a PM if you want to discuss further.

Best Answer
0 Votes