Blaze won't turn on

[wispypoo]

Hi, my Blaze screen all of a sudden turned black. It is fully charged and syncs with app. I looked through the forum and tried the reset that was recommended and it does not work at all.

Moderator edit: subject for clarity

[AlejandraFitbit]

It's great to see you around @wispypoo.

Thanks for troubleshooting this by yourself. Since the restart process didn't work, I've gone ahead and escalated your case to our support team, for them to take a deeper look at this. Please keep an eye on your inbox for further instructions.

Let me know how it goes. 

[wispypoo]

Thanks


Sent from my iPhone

[SunsetRunner]

Mine is doing the same thing. Battery was low last night, charged it fully, woke up this morning and it won't turn on. I tried resetting it and nothing happened. 

[Manchy]

My screen is also black. It also doesn’t seem to charge. I thought if I charged it overnight last night it might help, but it is still showing in the red on the app. I did the reset,  and it vivbrated and the green lights blinked, but that’s it.

[wispypoo]

That’s how mine died completely

Sent from my iPhone

[Manchy]

Ugh, I’ve only had it for like 7 months. 

[wispypoo]

It’s under warranty
Send a help ticket in


Sent from my iPhone

[Daygonz]

Happened the same to me, mine has only 8

month and it is the replacement. So frustrated.