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Blaze won't turn on

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‎09-04-2018 17:48 - last edited on ‎09-05-2018 07:08 by Moderator Alum

‎09-04-2018 17:48 - last edited on ‎09-05-2018 07:08 by Moderator Alum

My Blaze has been working fine until today when all of a sudden it refused to turn on but after a few reboots I got the display to work, but now it never turns off and the UI gets stuck and won't respond to touch and sometimes even buttons. The most I've seen that can help me is to either continue rebooting or take the blaze back to the retailer bit I'd expect better advice than that from a company that should have at least one person free to give actual advice... I'd appreciate some legitimate helpful advice.

 

On further investigation, the blaze also no longer responds to charging (which it definitely needs after being permanently on the past hours) and cannot sync correctly. The only thing that has happened to the blaze is that it was in bathwater for less than a second but was working fine and hour and a half after that, but just suddenly refused to cooperate later

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‎09-05-2018 07:10

‎09-05-2018 07:10

It's great to see you around @Jackbarr3tt.

 

I appreciate all the efforts in trying to fix this. Since the steps you tried didn't work, I've gone ahead and escalated your case to our support team, for them to take a deeper look at this. Please keep an eye on your inbox for further instructions.

 

Keep me posted. Smiley Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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