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Blaze won't turn on

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‎09-19-2018 19:43 - last edited on ‎09-20-2018 04:15 by Moderator Alum

‎09-19-2018 19:43 - last edited on ‎09-20-2018 04:15 by Moderator Alum

My Blaze is little over a year old and the display stopped functioning correctly. The Fitbit symbol is distorted and the dead battery symbol is the same way. I tried to attach a picture but I can't seem to do it, not sure why. I've tried to re-sync the unit to my phone, I've tried to give it a longer charge, I've even tried to let it die completely... but it won't, to try and hard restart it. Nothing seems to be working, very frustrating after 1 year of use and the cost of a broken fitness tracker.

 

Before this started, no problems, besides sweat and maybe some light rain, the unit never got wet. I bought a protective lens cover for the screen being that I work in the fire department, I didn't want to scratch the screen while at work.

 

Any help would be great.

Thanks, John

 

 

Moderator edit: subject for clarity

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‎09-20-2018 04:17 - last edited Wednesday by Fitbit Moderator

‎09-20-2018 04:17 - last edited Wednesday by Fitbit Moderator

A warm welcome to the Community @Fire589.

I appreciate all the efforts in trying to fix this issue. Since the steps you tried didn't work, I've gone ahead and escalated your case to our support team, for them to take a deeper look at this. Please keep an eye on your inbox for further instructions.

Keep the stepping up! Man Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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