Blaze won't turn on

[rcstyle1]

Hello! 

So I updated my iPhone this morning and my Fitbit literally got Wiped, like the screen and all. I assumed it was because of update to the phone. It's now 5:30 PM and still no luck getting it back up. I've tried everything: 

removed APP 

logged out  

restarted iPhone etc. 

Help! Any suggestions appreciated.

Moderator edit: subject for clarity

[MakMak]

Hi, @rcstyle1! Have you tried restarting the Fitbit itself? Have you also checked that its still connected to your Fitbit account?

[AlejandraFitbit]

It's great to see you here @rcstyle1 and @MakMak thanks for stopping by.

I appreciate all the efforts in trying to fix this issue and as our friend, I also recommend restarting your Blaze by doing the following:

1. Press and hold the back (left) and bottom buttons until you see the Fitbit logo on the screen. This should take less than 10 seconds.
2. Let go of the buttons.

Let me know the outcome. 

[rcstyle1]

Hi Alejandra, 

Thanks for you're help. It just goes back to a black screen. I think I've tried just about everything. But I know this happened because I updated my iPhone. It did come back once but only lasted a few hours and then it went black all over again. Frustrated. Still can't get it to update/turn on.

Hi @MakMak, I did restart it and removed it from my app and restarted the process as if I was just adding it to the phone app. Where do I check the below? "Have you also checked that its still connected to your Fitbit account?"

Thanks!

Moderator edit: content

[AlejandraFitbit]

Thanks for the update @rcstyle1.

Since the instructions provided didn't work, I've gone ahead and escalated your case to our support team, for them to take a deeper look at this. Please keep an eye on your inbox for further instructions.

Keep me posted. 

[MakMak]

You can go into your account on your app and see if the tracker is still showing up as linked to your account. However, I agree with @AlejandraFitbit that if your tracker is just a dead black screen and you are sure it is charged that it's time to work with Fitbit Support.