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Blaze screen goes blank

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‎10-02-2018 19:27 - last edited on ‎10-03-2018 06:06 by Moderator Alum

‎10-02-2018 19:27 - last edited on ‎10-03-2018 06:06 by Moderator Alum

Hi! I’ve come across a ton of posts regarding the issue I’m having with my Fitbit Blaze but I cannot find a solution that will help.

 

I have a Fitbit Blaze that I’ve had for maybe 1.5-2 years now and it has just been sitting in a drawer, dead, for about 8 months. I just received a new charger today and charged it up, and it now reads full battery when connected to the charger, but when I disconnect it, the screen goes black and I cannot turn it back on until I put it back on the charger.

 

I have tried doing the reset with the left and bottom right buttons maybe 30 times now and it will not work, the screen stays black. When connected to the charger, the clock appears and I can swipe up and down. I was able to sync it to my phone while on the charger and update it, so everything should be good to go, but it just will not stay on once I remove it from the charger, despite having a full battery! Can someone help me? Thank you in advance!

 

 

Moderator edit: subject for clarity

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‎10-03-2018 06:09

‎10-03-2018 06:09

Welcome to the Forums @eliquid87.

 

I appreciate all the efforts in trying to fix this. Since the restart process isn't working, I've gone ahead and escalated your case to our support team, for them to take a deeper look at this. Please keep an eye on your inbox for further instructions.

 

Keep me posted. Smiley Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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