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Blaze won't turn on

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‎10-01-2018 06:26 - last edited on ‎10-02-2018 05:30 by Moderator Alum

‎10-01-2018 06:26 - last edited on ‎10-02-2018 05:30 by Moderator Alum

My Blaze was fully charged & will not work. Tried resetting it but I will not do that either. Just updated my iPhone. Could this have something to do with it? I see I’m not the only one having this issue. Let me know what can be done please.

 

 

Moderator edit: subject for clarity

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4 REPLIES 4

‎10-01-2018 08:43

‎10-01-2018 08:43

What do you mean "will not work". Is it tracking but not syncing? If so, the update could have something to do with it. 

 

You can try restarting it: restart

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‎10-01-2018 10:17

‎10-01-2018 10:17

It’s just blank. Won’t let restart either

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‎10-01-2018 22:42 - last edited on ‎10-02-2018 05:29 by Moderator Alum

‎10-01-2018 22:42 - last edited on ‎10-02-2018 05:29 by Moderator Alum

If there is no display on a full charge and it won't let you reset it, (Holding down the left button and the right lower button) simultaneously for 10 seconds, it is probably defective. See if Fitbit will send you a new one. Hopefully, it is still under warranty. Mine stopped charging, then under the warranty they sent me another defective one. So, when that one died, that was it, the warranty time expired. It didn't matter that both devices didn't last a year, as the warranty clock starts on the date of initial purchase. There's a heads up for ya! Perhaps, you can call them on the phone to see if they can restart it or see something on their end to troubleshoot it.  It didn't work out for me, but it might work out just fine for you.

 

I noticed that the Blaze is no longer sold online on Fitbit,  They sent me a discount coupon to buy a new tracker, and guess what?.... The Blaze was no where to be found. Discontinued? I know, right?

 

 

Moderator edit: format

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‎10-02-2018 05:33

In response to Niecy17

‎10-02-2018 05:33

It's great to see new faces @Addy04, welcome, @Niecy17 good to see you here and @SunsetRunner thanks for stopping by.

 

@Niecy17, I have replied to you in one of your posts. If you need further assistance, do not hesitate to post it.

 

Now @Addy04, I appreciate all the efforts in trying to fix this issue. Upon checking with our support team, I was told that you have already a case with them, I know they will be glad to help you out and provide you with a solution.

 

Let me know if you need anything else. Smiley Wink

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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